Refund policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with the product for any reason you can ask for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

• Customer's account must be in good standing
• Product must not be installed or activated
• Product must be deleted
• Product malfunctions or doesn't work as described

If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a product that is broken and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the product is not working.

Additional services

Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected] or write a letter to 10045 Baltimore National Pike, A7 #1222, Ellicott City, MD 21042

This document was last updated on March 14, 2021